# Getting started

The Sign Portal is now deprecated!

We are migrating new and existing customers to the Dokobit Portal (opens new window), a Signicat solution that combines easy-to-use features with compliance to the highest standards.

To learn more about the Dokobit Portal, contact us at or visit (opens new window).

For more information about ongoing support and upcoming retirement date of the Signicat Sign Portal, reach out to one of our digital identity experts at

# Logging in

When you sign up for a trial or someone invites you to join one, you will receive an email with a link to access the Sign Portal.

  1. Click the link in the email you received.
  2. On the Sign Portal, click Log in.
  3. Choose the ID method you want to use to log in.
  4. Follow the instructions on the screen.

First login

The method you choose for your first login will be the one you have to use every time you log in.

# What's next?

You may want to create your first signing order, or maybe invite others in your company to use the portal.

If you want to keep using the Signicat Sign Portal after the trial, contact our sales team (opens new window) to upgrade to a paid plan. They will send you a quote and the required documentation for you to sign. Once you have signed, we will set up your permanent account. All the data you generate during the trial will still be available in your permanent account. All users you invite to the trial will be able to access the permanent version of the portal.

Note that Signicat will initiate the application for you to be able to access the eIDs you have selected (which end-users will use to sign documents). This means that some parts of the process will be contingent on the eID providers, and you might have to sign additional documentation. The available eIDs will vary depending on your plan, see the section about the Express and Enterprise plans below for further information.

# Customisation options

This section lists some customisation options you can use to adapt the Sign Portal to your needs. These options must be configured by us. Some of these options might be unavailable on certain plans or entail additional costs.

If you want to see the configuration options available to Sign Portal administrators, see Profile and settings.

  • The domain of the Sign Portal (see this section for further information).
  • The texts displayed on the portal can be customised, as well as the emails and SMS notifications that are sent from the portal.
  • The email address and name of the sender to be displayed in the From field of notification emails.
  • Whether signing orders should be private by default. You can also force an option, so that signing orders are always (or never) private.
  • How many days should pass before signing order drafts or completed signing orders are deleted.
  • Whether the option to request a handwritten signature should be available when creating a signing order.
  • Whether portal administrators are able to view signing orders that are set to private or restricted to specific groups.
  • Whether the toggles SMS notifications and Require authentication (which are available when creating a signing order) should be on or off by default, or always set to one of these positions with no option to edit.
  • Whether the option to share signed files with the recipient should be on or off by default.

# FAQs

# What is the difference between Express and Enterprise?

Signicat offers two different plans for its services: Express and Enterprise. Express is meant for small and medium sized businesses and, while it has some limitations (for instance, it doesn't provide access to as many eIDs as Enterprise), it is an adequate solution for most use cases. Enterprise, on the other hand, gives you access to a wider selection of eIDs and much more flexibility to customise your solution.

# Can I use custom domains?

It is possible to use a custom app domain and subdomain. These are two separate add-on options to your paid plan: the term app domain refers to the URL of the portal and the email domain that goes with it. On the other hand, subdomain refers to the URL that signers will access to sign the orders that you send them. For further information, refer to this section.

# How do I configure the identity providers?

For the most part, you just have to tell us which eIDs you want to use and we will configure them for you. There is one exception: if you want to allow users to access the portal using their Microsoft account, you have to do some of the configuration yourself. For further information about how to configure Microsoft as an identity provider, refer to this section.

Last updated: 30/01/2023 09:27 UTC