# About Finnish eIDs (FTN)

Signicat supports the Finnish BankIDs and Mobiilivarmenne within the framework of the Finnish Trust Network (FTN). FTN is established by the Finnish government and is supervised by Traficom. The aim of FTN is to provide strong authentication services for citizens to access public and private services in Finland.

FTN includes the following eIDs:

  • Handelsbanken
  • Nordea
  • OP Bank Group
  • Danske Bank
  • Aktia
  • Säästöpankki (Savings Bank)
  • POP Bank
  • Bank of Åland
  • S-Bank
  • OmaSP
  • Mobiilivarmenne

All these are banks, except Mobiilivarmenne. Mobiilivarmenne is a PKI-based authentication method run by the Finnish mobile operators, DNA, Elisa and Telia. Mobiilivarmenne is based on certificates that are located on the users’ SIM cards.

Through one agreement with Signicat, you will get access to all these eIDs in a single point of integration. You do not need any agreements nor specific technical integration towards the banks.

# How is it used?

Our FTN integration service may be used for authentication, onboarding new customers and for issuing a new eID at the same or a lower assurance level. Special pricing applies for the latter. Contact us at support@signicat.com if you have such needs for your service.

The default setup is that all banks and Mobiilivarmenne are shown to the end-user as login options.

When the end-user has selected the ID method to use from the menu displayed by Signicat, the user is redirected to the selected bank’s (or Mobiilivarmenne) user interface.

# Identification principles for FTN

Signicat is a licensed broker in the Finnish Trust Network (FTN) and follows their identification principles (opens new window) for “strong electronic identification”. The identification principles are available for the end-users from Signicat's FTN login portal as part of the consent message. By selecting one of the login options, the end-user accepts that Signicat as a broker forwards their personal data from the bank or mobile certificate provider to the service provider. Here is an example of such a consent message, including a link to the Identification principles (Tunnistusperiaatteet) page:

Consent message click-to-zoom

Security and privacy policies for end-users

The aim of the Identification principles (opens new window) page is to inform the end-users that Signicat handles their personal data securely and in compliance with FTN's identification principles.

# Level of Assurance

All ID methods supported by Signicat for Finnish BankIDs and Mobiilivarmenne are “strong electronic identification” according to Finnish regulations, meaning they are Finnish eID level 2, which corresponds to eIDAS' (opens new window) "substantial" Level of Assurance.

If you need more information about the level of assurance, please contact TRAFICOM.

# Contact information to the eID providers

# Banks

Here are the contact details to the BankIDs included in the integration:

Bank Support tel. Availability Support email Website
Aktia 010 247 010 (private)
010 247 6700 (corporate)
08:00 - 20:00
08:00 - 18:00
ftn-sd@aktia.fi https://www.aktia.fi/ (opens new window)
OP 0100 0500 (private)
0100 05151 (business)
08:00 - 18:00 verkkopainikkeet@op.fi https://www.op.fi (opens new window)
Säästöpankki 0100 5252 (private)
0100 5454 (business)
08:00 - 22:00 info@samlink.fi https://www.saastopankki.fi (opens new window)
Handelsbanken 010 444 2442 (private) 010 444 2545 (business) 08:00 - 17:00 finhelp@handelsbanken.fi http://www.handelsbanken.fi/ (opens new window)
POP Pankki 9 6964 6012 08:00 - 20:00 tunnistuspalvelu@poppankki.fi https://www.poppankki.fi/ (opens new window)
Danske Bank 0200 2590 08:00 - 16:00 varmennepalvelu@danskebank.fi https://www.danskebank.fi (opens new window)
OmaSP 020 7640 600 08:00 - 20:00 tunnistuspalvelu@omasp.fi https://www.omasp.fi/fi (opens new window)
Nordea 0200 5000 (Swedish)
0200 70 000 (English)
0200 3000 (Finnish)
08:00 - 18:00 Technicalsupport.fi@nordea.com http://www.nordea.fi/ (opens new window)
Ålandsbanken 0204 292920 (Finnish)
0204 292910 (Swedish)
09:00 - 16:30 kundservice@alandsbanken.fi http://www.alandsbanken.fi/ (opens new window)
S-Pankki 010 76 5810 09:00 - 16:00 e-palvelut@s-pankki.fi http://www.s-pankki.fi/ (opens new window)

# Mobiilivarmenne

Here are the contact details per mobile operator:

Name Web pages Service pages
DNA https://tuki.dna.fi/org/dna-fi/d/mika-on-mobiilivarmenne-1/ (opens new window) https://www.dna.fi/yhteystiedot (opens new window)
Elisa https://elisa.fi/varmenne/ (opens new window) https://elisa.fi/asiakaspalvelu/yhteystiedot/ (opens new window)
Telia https://www.telia.fi/asiakastuki/palvelut/telia-mobiilivarmenne/telia-mobiilivarmenne (opens new window) https://www.telia.fi/asiakastuki/yhteystiedot (opens new window)
Last updated: 10/10/2023 10:56 UTC