Signicat Terms and Conditions

# Accessibility statement for Enterprise Swedish BankID

Effective date: 12/03/2024
Last updated: 18/06/2025

Signicat is committed to ensuring that Signicat's Enterprise Swedish BankID solution is accessible to all users, including those with disabilities. Our goal is to make our content as accessible as possible for all users. We are continually improving the user experience for everyone and applying the relevant accessibility standards. Accessibility is a fundamental aspect of our product development and delivery strategies. We aim to provide an inclusive and positive experience for everyone.

# Measures to support accessibility

Signicat takes the following measures to ensure the accessibility of Swedish BankID:

  • Include accessibility as part of our mission statement.
  • Incorporate accessibility throughout our internal policies.
  • Integrate accessibility into our procurement practices.
  • Appoint an accessibility coordinator.
  • Provide continual accessibility training for our staff.
  • Assign clear accessibility goals and responsibilities.
  • Employ formal accessibility quality assurance methods.
  • Work directly with institutions and their users to understand problems and areas for improvement.
  • Conduct usability research with users with disabilities.
  • Partner with various organisations for support, training, and research.

# Conformance status

The Web Content Accessibility Guidelines (WCAG) (opens new window) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Signicat is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

# Other standards

# Compatibility with browsers and assistive technology

Swedish BankID is designed to be compatible with the following assistive technologies:

  • The latest version of Microsoft Edge, Google Chrome, Mozilla Firefox and Apple Safari browsers.
  • The latest versions of NVDA and VoiceOver.

# Technical specifications

Accessibility of Swedish BankID relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • CSS
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

# Limitations

Despite our best efforts to ensure accessibility of Enterprise Swedish BankID, there may be some limitations. Below is a description of known limitations. Please contact us if you observe an issue not listed below.

Known limitations for Swedish BankID:

  • 2.1.1 Keyboard / 4.1.2 Name, Role, Value: The "Avbryt" button cannot be activated using the Space key, which is required for keyboard accessibility.
  • 2.1.1 Keyboard: The links "BankID på mobil" and "BankID på dator" do not provide an option to return to the previous page after clicking them, violating the principle of predictable navigation.
  • 1.3.1 Info and Relationships: The page is missing a first-level heading (<h1>) that clearly indicates the main topic or purpose of the content.
  • 1.3.1 Info and Relationships / 4.1.2 Name, Role, Value: The footer is missing the "Powered by Signicat" attribution. This omission may not directly impact accessibility but could affect brand recognition and legal compliance. We will add the "Powered by Signicat" attribution to the footer.
  • 2.1.1 Keyboard / 4.1.2 Name, Role, Value: The "Avbryt" element is implemented as a link instead of a button, which affects both accessibility and keyboard navigation. Links are primarily used for navigation, while buttons are intended for actions like cancelling or submitting forms. This incorrect implementation can confuse users and prevent proper keyboard interaction.
  • 3.3.3 Error Suggestion: The system is not providing suggestions on how to correct errors when they occur. This lack of guidance can leave users unsure about how to proceed when they encounter problems.

# Assessment approach

Signicat assessed the accessibility of Swedish BankID by the following approach:

  • Self-evaluation