Signicat Terms and Conditions

# Accessibility statement for Swedish BankID

Effective date: 10/03/2024
Last updated: 26/06/2025

Signicat is committed to ensuring that Signicat's Swedish BankID solution is accessible to all users, including those with disabilities. Our goal is to make our content as accessible as possible for all users. We are continually improving the user experience for everyone and applying the relevant accessibility standards. Accessibility is a fundamental aspect of our product development and delivery strategies. We aim to provide an inclusive and positive experience for everyone.

# Measures to support accessibility

Signicat takes the following measures to ensure the accessibility of Swedish BankID:

  • Include accessibility as part of our mission statement.
  • Incorporate accessibility throughout our internal policies.
  • Integrate accessibility into our procurement practices.
  • Appoint an accessibility coordinator.
  • Provide continual accessibility training for our staff.
  • Assign clear accessibility goals and responsibilities.
  • Employ formal accessibility quality assurance methods.
  • Work directly with institutions and their users to understand problems and areas for improvement.
  • Conduct usability research with users with disabilities.
  • Partner with various organisations for support, training, and research.

# Conformance status

The Web Content Accessibility Guidelines (WCAG) (opens new window) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Signicat is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

# Other standards

# Compatibility with browsers and assistive technology

Swedish BankID is designed to be compatible with the following assistive technologies:

  • The latest version of Microsoft Edge, Google Chrome, Mozilla Firefox and Apple Safari browsers.
  • The latest versions of NVDA and VoiceOver.

# Technical specifications

Accessibility of Swedish BankID relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • CSS
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

# Limitations

Despite our best efforts to ensure accessibility of Swedish BankID, there may be some limitations. Below is a description of known limitations. Please contact us if you observe an issue not listed below.

Known limitations for Swedish BankID:

  • 1.3.1 Info and Relationships: The page is missing a first-level heading (<h1>) that clearly indicates the main topic or purpose of the content.
  • 1.1.1 Non-text Content: The QR code lacks alternative text. Users relying on screen readers or other assistive technologies cannot understand the purpose or destination of the QR code.
  • 1.1.1 Non-text Content: The logo lacks alternative text.
  • 1.4.1 Use of Color / 2.4.4 Link Purpose (In Context): The text "Starta BankID på den här enheten istället" appears to be a link but relies solely on colour to indicate its interactive nature. It also has the same font size as a heading and is positioned close to the QR code, potentially causing confusion. Users with colour vision deficiencies may not recognise this as an interactive element. The proximity to the QR code and heading-like appearance can mislead users about its purpose and relationship to the surrounding content.

We plan to fix these known limitations throughout 2025.

# Assessment approach

Signicat assessed the accessibility of Swedish BankID by the following approach:

  • Self-evaluation