Signicat Terms and Conditions

# Accessibility statement for Enterprise Estonian ID-card (EstEID)

Effective date: 10/03/2024
Last updated: 26/06/2025

Signicat is committed to ensuring that Signicat's Enterprise Estonian ID-card (EstEID) solution is accessible to all users, including those with disabilities. Our goal is to make our content as accessible as possible for all users. We are continually improving the user experience for everyone and applying the relevant accessibility standards. Accessibility is a fundamental aspect of our product development and delivery strategies. We aim to provide an inclusive and positive experience for everyone.

# Measures to support accessibility

Signicat takes the following measures to ensure the accessibility of EstEID:

  • Include accessibility as part of our mission statement.
  • Incorporate accessibility throughout our internal policies.
  • Integrate accessibility into our procurement practices.
  • Appoint an accessibility coordinator.
  • Provide continual accessibility training for our staff.
  • Assign clear accessibility goals and responsibilities.
  • Employ formal accessibility quality assurance methods.
  • Work directly with institutions and their users to understand problems and areas for improvement.
  • Conduct usability research with users with disabilities.
  • Partner with various organisations for support, training, and research.

# Conformance status

The Web Content Accessibility Guidelines (WCAG) (opens new window) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Signicat is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

# Other standards

# Compatibility with browsers and assistive technology

EstEID is designed to be compatible with the following assistive technologies:

  • The latest version of Microsoft Edge, Google Chrome, Mozilla Firefox and Apple Safari browsers.
  • The latest versions of NVDA and VoiceOver.

# Technical specifications

Accessibility of EstEID relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • CSS
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

# Limitations

Despite our best efforts to ensure accessibility of Signicat Enterprise EstEID, there may be some limitations. Below is a description of known limitations. Please contact us if you observe an issue not listed below.

Known limitations for Signicat EstEID:

  • 1.1.1 Non-text content: The text alternative for an illustration provides redundant information that is already conveyed by the adjacent H2 heading. This results in unnecessary repetition for screen reader users.
  • 2.1.1 Keyboard: Page functionality is not available using the keyboard. Only the Help link has focus functionality. This severely limits accessibility for users who rely on keyboard navigation. Users who cannot use a mouse or other pointing device are unable to access most of the page's content and features.
  • 1.3.1 Info and Relationships: The page lacks an H1 heading, which is essential for establishing the main topic and proper document structure.
  • 1.4.3 Contrast (Minimum): The text for language options ("ET FI EN RU") at 14px size does not meet the minimum contrast ratio requirement of 4.5:1 in its default state. Additionally, the "Continue" button text does not meet the required contrast ratio of 4.5:1 in certain states (e.g., focus, hover, active).
  • 2.4.4 Link Purpose (In Context): After pressing the "Continue" button, there is no option provided to navigate back to the previous step or page.
  • 3.1.1 Language of Page: The lang attribute in the <html> tag does not update dynamically when users switch languages using the language switcher. This means the page's declared language remains static, even when the content language changes. Screen readers and other assistive technologies may not correctly interpret or pronounce the content in the newly selected language, potentially causing confusion for users who rely on these tools.
  • 4.1.2 Name, Role, Value: Interactive elements that visually resemble buttons are implemented as links instead of buttons. This creates confusion for users, as the role and behaviour of these elements do not align with their appearance. Users relying on assistive technologies or keyboard navigation may misunderstand the purpose of these elements, as links and buttons serve different semantic roles and functions. This can lead to usability issues and accessibility barriers.
  • 4.1.2 Name, Role, Value: The Continue button lacks proper visual states (such as hover, focus, and active states) to indicate its interactive nature and current status.

# Assessment approach

Signicat assessed the accessibility of EstEID by the following approach:

  • Self-evaluation