December 23, 2019 at 13:22 CET

Updated: December 23, 2019 at 14:28 CET

Ongoing incident in production

Resolved

INFORMATION
We regret to announce that Signicats online services may be unstable for the moment.

CONSEQUENCES
As a result of this, authenticating users and signing documents may fail occasionally or frequently. Initial analysis indicates that the problems started at about 2019.12.23 13:18 CET.

FURTHER INFORMATION
Further information will follow by 2019.12.23 14:42 CET at the latest.

INFORMATION

Signicat online services are restored to normal operations after a failover. This was performed at 2019.12.23 13:36.

We will continue investigating the root cause and an incident report will be sent out once the investigation is completed.