Video Assurance can be used as part of an onboarding process when there is a requirement for a face-to-face meeting. According to Merriam-Webster, the definition of face-to-face is “within each other’s sight or presence”. Depending on risk and regulatory requirements, a two-way video conference may be within the definition of a face-to-face meeting.
Video Assurance will typically be the last of a series of assurance methods, and it is usually preceded by the end-user uploading a picture of an ID document, a picture of themselves, and possibly also the use of other electronic IDs, such as eIDs or consumer identities. The video assurance is done by a call center operator performing a scripted interview with the user, which may or may not include the user showing the ID document.