During a consumer on-boarding process it may be required to do a face-to-face meeting. Depending on risk and regulatory requirements, a two-way video conference may be within the definition of a face-to-face meeting. This assurance method will typically be the last of a series of assurance methods. It is typically preceded by the consumer uploading a picture of an ID paper, a picture of him or herself, and maybe also the use of other electronic ID methods.
The video assurance is done by a call center operator performing a scripted interview with the consumer, which may or may not include the user showing the ID paper. For more information about video assurance, please see the Video Assurance method page.