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Multi-factor authentication (MFA)

Multi-factor authentication (MFA) with time-based one-time passwords (TOTP) provide an extra layer of security for your Signicat user profile.

When enabled, you must enter a 6-digit code from an authenticator app such as Google Authenticator or Microsoft Authenticator after entering your password.

Mandatory MFA

If your user profile has access to one or more production accounts, then you are required to configure multi-factor authentication (TOTP) during the login process to proceed.

On this page, you can learn about:

  • How to set up MFA for your Signicat user profile.
  • How to log in to the Signicat Dashboard using MFA.
  • How to remove MFA from your Signicat user profile.

How to set it up​

Before you start

Before you can set up MFA, you must first log in to the Signicat Dashboard using your username and password.

To set up this authentication method, you need to:

  1. Go to the Signicat Dashboard, then click your user icon in the top navigation bar.
  2. From the dropdown menu, select Manage profile. You are now on the Personal info page.
  3. In the Multi-factor authentication section, click the Set up button.
  4. In the dialog box, enter the password for your Signicat user profile, then click the Verify button.
  5. Using your preferred authenticator app on your mobile device, scan the QR code shown in the dialog box in the Signicat Dashboard.
    Enter key manually

    If you are having issues with the QR code, then you can also enter the key manually using the link beneath it.

  6. In the dialog box, enter the 6-digit code from the authenticator app on your mobile device, then click the Continue button.
  7. Use the Download or Copy buttons to save the recovery codes in a secure location.
    What are recovery codes?

    If you lose your mobile device used for two-factor authentication, then you can use these recovery codes to log in to your user profile instead of the 6-digit verification code from the authenticator app.

    Each recovery code can only be used once.

  8. Tick the I have saved my recovery codes box, then click the Confirm button.

How to log in using MFA​

To log in using this authentication method, you need to:

  1. Go to the Signicat Dashboard.
  2. On the login page, enter your Email address and Password in the respective fields.
  3. Click the Log in button.
  4. Enter the verification code from your configured authenticator app.
  5. Optionally, you can tick the box to remember your device for 7 days.
    What does this mean?

    This means that you do not have to enter a verification code the next time you log in within this timeframe.

  6. Click the Next button.

How to remove MFA​

To remove this authentication method, you need to:

  1. Go to the Signicat Dashboard, then click your user icon in the top navigation bar.
  2. From the dropdown menu, select Manage profile. You are now on the Personal info page.
  3. In the Multi-factor authentication section, click the Remove button.
  4. In the dialog box, enter your current password, then click the Confirm button.
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