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Change the PIN

Your end-users can change their PIN in the Authenticator App.

How to change the PIN​

To change their PIN, your end-users must:

  1. Open the Authenticator App, then tap the menu icon in the top-left corner.
  2. Tap Change PIN.
  3. To approve, authenticate using one of the allowed authentication methods for changing the PIN.
  4. Enter a new PIN.
Default authentication method

If enabled, then biometric authentication is the default authentication method that the Authenticator App presents to your end-users when they change their PIN.

Allowed authentication methods​

You can control what authentication methods are allowed when the end-user activates a new authentication method or changes their PIN. The Authenticator App supports both PIN and biometrics.

To configure which of these methods your end-users can use:

  1. Go to Signicat Dashboard > Products > MobileID > Features > Application behaviour.
  2. Select the Authentication tab.
  3. Under the Allowed authentication methods when activating new method or changing PIN section, select the desired authentication methods.
  4. To save your changes, click the Save button.

What does it look like for your end-users?​

You can use the image slider below to see what changing the PIN looks like for your end-users.

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